Trident Bandra Kurla

I really liked the high level of cleanliness, the professionalism of the staff, especially Vrinda, who was very kind and helpful, and the great attention to detail. The location is excellent, and the service was outstanding.

We've been living in India for the past 1.5 years and have stayed at many different hotels during this time — and I can confidently say that this was one of the best experiences we've had so far. The standout features of this hotel are its cleanliness and comfort. Everything was spotless, and the room was very well-maintained and cozy. The staff were extremely attentive, friendly, and always willing to help with anything we needed. The breakfast was excellent, with plenty of variety — including options that would definitely appeal to European travelers as well. One unexpected highlight of our stay was the hotel's Italian restaurant. We had originally planned to eat elsewhere and had even looked up other places, but decided to give it a try — and we were so glad we did! The menu was impressive, and the complimentary starters were a lovely touch. In fact, we ended up returning on our last evening because we enjoyed it so much. Highly recommended for anyone looking for a comfortable, clean, and welcoming stay.

I booked a stay at the Trident Hotel BKC mainly because it was the closest hotel to the VFS Norwegian visa office—but what I ended up experiencing was something far beyond just convenience. From the moment I stepped into the grand, serene lobby, I felt a warmth and welcome that instantly put me at ease. I arrived before the official check-in time of 3 PM, but the receptionist greeted me with a smile and assured me they’d try to get my room ready within the hour. Krunal, one of their staff members, kindly offered to call me as soon as it was ready. It wasn’t just a routine promise—it felt genuine, like they really cared. About 45 minutes later, I walked up to the reception again but saw it was quite crowded. I turned around, thinking I’d wait a little longer—but then something incredible happened. Aayush, the duty manager, noticed me from a distance, left his desk, and walked right up to me asking how he could help. When I told him I was waiting for a room, he immediately picked up the phone, made a call, and within minutes handed me the key. That small moment felt huge—it showed they were watching out for me, even when I wasn’t expecting it. The room? Immaculate. The corridors? Spotless. The entire property radiates elegance and calm. And the breakfast? Absolutely divine—fresh, hot, flavorful, and prepared with so much love that you can taste it in every bite. But what really moved me during my stay was the people. Their service is something I’ll never forget. No matter what we asked for—through WhatsApp, over the phone, or in person—not once did we hear a "no." They never made us feel like a bother. Instead, every request was met with kindness, urgency, and a smile. I’ve stayed at several American 5-star chains before, but never have I experienced this level of heartfelt hospitality. From the moment you walk in to the moment they close the car door at checkout, you're treated like family—respected, cared for, and seen.

club lounge access facilities were good .club lounge staff was very polite and excellent. house keeping standards are excellent ,amenities too. loved the high tea as well. all the staff are very polite and excellent and their grooming stds uniforms are especially very neat and crisp always. can't say the same thing for FRONT office reception and C/O counter staff. the duty manager took care of my concern and shifted us to a better room. really appreciate that gesture. we would definitely stay here again.

Great-best in India. Great hospitality especially in club lounge where Pranav was very attentive and knowledgeable of what is doing.at O22, Aditya really took care of us and suggested amazing delicacies.